Product Quality and Service Engineer- Chicago, IL

Date: Apr 23, 2025

Location:

Chicago, IL, US, 60631

Req ID: 32914

Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This position is responsible for managing service and QA activities on locally modified construction equipment designed to work in niche markets such as sanitary landfill, woodchip, and demolition.

Key Job Responsibilities

Lead JUHIN meetings and manage resolutions to quality issues. Participate in troubleshooting and root cause analysis activities. JUHIN means "Important Quality Problem," a process used by QA departments to investigate quality issues.
Manage field testing of countermeasures; includes procuring parts, coordinating installation, and onsite field follow-up.
Review and approve warranty claims for assigned Komatsu models.
Review and approve various types of Parts and Service News (PSN), manage and release Factory Campaign (FC) related documents to the FC Coordinator within Service department. Must work with other teams cross functionally to help distributors complete FC within timeframe.
Act as primary liaison between marketing engineering and dealers/KNA field service on service and quality issues
Collaborate with parts department to set up service parts to support local machine modifications.
Support marketing engineering functions: Evaluate the use of third-party attachments on Komatsu equipment, respond to Technical Information Requests (TIR), and provide technical and engineering support to both internal and external customers.

Qualifications/Requirements

Bachelor of Science Degree in Engineering or equivalent relevant discipline
Familiar with the use of computer-aided design (CAD) tools
Has a basic understanding of machine components, such as but not limited to: Powertrain, Engine, Hydraulics, and Electrical systems.
10-20% travel
Product Quality and Service Engineer, Sr Product Quality and Service Engineer or Lead Product Quality and Service Engineer levels based on individual’s experience, education level and qualifications.

Preferred Skills

Familiar with Creo and Creoview
Strong analytical, quantitative, and problem-solving skills working across multiple systems.
Strong computer skills with MS Office (Word, Excel and PowerPoint) skills and the aptitude to learn other software programs as required such as PowerBI needed to make ad hoc reports. SAP skills are helpful but not required.
Strong presentation and technical communication skills
Ability to build relationships at all levels of the organization

Pay & Benefits

At Komatsu, your base pay is one part of your total compensation package. This role pays between $88,100 and $110,100. The actual offer will consider a wide range of factors, including experience and location.

Employees may be eligible for a bonus based on overall corporate and individual performance or at the discretion of Komatsu.

Benefits: Comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses — including tuition. Komatsu benefits programs are subject to eligibility requirements.

Learn more about Komatsu Benefits.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.